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Customer Obsession: The Three Dimensions Amazon Interviewers Actually Look For (That Nobody Writes About)

Customer Obsession is Amazon's #1 Leadership Principle and the most misunderstood. After spending a few years as a Senior TPM at Amazon and conducting 100+ interviews, I'm sharing the three dimensions that separate candidates who get offers from those who don't. Hint: "I fixed the customer's problem" is not Customer Obsession.